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Frequently Asked Questions

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How do you make your products lactose free?

Lactose is a “double-sugar” that requires the digestive enzyme lactase to split it apart into its component parts, glucose and galactose, so that it can be absorbed in our intestines.…

Probiotic Count in Your Kefir/Yogurt Serving?

Kefir and yogurt are the result of milk fermented with live and active cultures that contain potent probiotics. We use a blend of eleven live and active cultures, selected for…

Lactose-Free vs Regular Dairy: Nutritional Value?

Removing lactose from milk by the addition of lactase enzyme does not alter the amount of protein and calcium. Lactose-free dairy foods have the same number of calories, protein, fat…

What is kefir?

Kefir is drinkable cultured milk, like a thick smoothie. Often referred to as "drinkable yogurt", many people enjoy kefir for its health benefits and flavor: it is an easily digestible…

Does your lactose-free kefir contain alcohol?

Green Valley Lactose-Free Kefir does not contain alcohol. Alcohol is created through the fermentation of yeast. Traditionally, kefir was made with kefir grains, a blend of yeasts and cultures, which…

Are your lactose-free dairy products kosher?

Our products are Kosher-Certified for year round use, exclusive of Passover, by the Orthodox Rabbinic Certifiers of San Francisco. We are not Chalav Yisroel certified because it requires that a…

Are your products gluten free?

Our dairy products do not contain gluten. Yogurt, kefir, sour cream and cream cheese are naturally gluten free. At our certified organic creamery, we do not produce products that contain…

Do your products contain casein?

Green Valley's products do contain casein, as casein is a natural protein that is present in cow milk.

Can I freeze your products?

We do not recommend freezing our lactose-free yogurt, kefir, sour cream and cream cheese. However, our lactose-free butter can be frozen for later use.

Do you add pectin to your products?

Our yogurts contain a small amounts of pectin (less than 0.5%) to thicken the yogurt and create the delicate texture. Our pectin is citrus-based, derived from lemon and lime peels.…

Meaning of ‘Best By’ Date on Packaging

There is a printed “best by” date on every yogurt, kefir, sour cream and cream cheese. We recommend all of our products be consumed on or before the “best by”…

Plans for more lactose-free dairy products?

We receive requests and suggestions frequently from our customers for all kinds of lactose-free products, including whipped cream, ice cream, and everything in between. Every time we receive a suggestion,…

Where can I buy your products?

Our lactose-free dairy products are sold nationwide in natural, specialty and conventional food stores. Please use our store locator to find a store near you. If you can't find a…

Do you ship your products to Canada?

We are not able to export or ship to Canada, due to their strict quotas on dairy products.

Plastic Type & Recyclability of Your Packaging?

Yes, we use #2 and #5 food-grade plastics for our containers and lids. Neither of these contains chloride that releases dioxins when heated, and are BPA, phthalate and PVC free.…

Why isn’t your butter available in-store?

In October of 2019, after thousands of requests, we re-launched Green Valley Lactose-Free Butter. We are working diligently to get butter back into stores as quickly as possible, but not…

Why can’t I find your greek yogurt?

As of January 2021, Green Valley has made the difficult decision to suspend production of our Greek Yogurt line. We know that our Greek Yogurt is beloved by many of…

Nut Allergy: Are Your Products Nut-Free?

None of the products in our Green Valley Lactose Free line contain nuts. Our yogurt, kefir, cream cheese and sour cream are produced at our plant in Sebastopol, California, where…

Why did you start blending your fruit yogurt?

We work continuously to improve our products and provide our customers with the best products we can make. We love the taste of our organic fruit yogurts, and we wanted…

How did you change your 6 oz. vanilla yogurt?

We are constantly working to improve our products. We improved our vanilla yogurt formula by adding real organic vanilla bean to bring you a richer vanilla flavor. We also started…

Why add guar gum to 6 oz. vanilla yogurt?

Guar gum is all natural and is sourced from guar beans [a drought resistant legume]. It has thickening and stabilizing properties that are useful in food. We added it to…

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